Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

When you join us or complete any of our online forms, we do collect certain personal information from you (for example: your name, email address, address and telephone number). Coast 2 Coast Fire Protection Ltd complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

In order to serve you most efficiently we aim to protect your personal information in the following ways:-

Store information in secure locations, including information stored electronically
Minimise where practical, the number of staff or third parties who have access to your information

Use of your information

We use the information that we collect from you to provide our services to you. We may use your information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
To arrange services and payments.

Customer contact promise for marketing

Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.

This is our simple customer contact promise:

We’ll never pass your personal details to anyone outside of Coast 2 Coast Fire Protection Ltd for them to use for their own marketing purposes
We’ll only ever use your details to help you make the most of what we have to offer. That means things like:
- News on new products and services
- Details of what we’ve been up to
- Or simply, to get your feedback
You can opt out at any time by contacting Coast 2 Coast Fire Protection Ltd via our contact form.
We’ll always comply with the Data Protection Act 1998 and all other relevant legislation.

Please do let us know if your details change so that we can continue to stay in touch.

Your payment security

We realise how important it is to securely store any information that you provide us with and you can rest assured that we take the privacy and security of your payment and personal details very seriously.

What are your rights over personal data?

You have the right to request:

Access to the personal data we hold about you
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a rental period).
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that Coast 2 Coast Fire Protection Ltd holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please use our contact form or write to us at Coast 2 Coast Fire Protection Ltd, 5 Ferndale Close, Honiton EX14 2YN. To ask for your information to be amended, please contact us by one of the following methods above.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Contacting the regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns.

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

What Our Customers Say

I could not recommend this course more to individuals or businesses who need fire training quickly and with a high level of understanding.

Really good insight into all parts of Fire Safety the training and ongoing assessments were well organised. Looking forward to my next course.

Clear and concise, the information was well presented, up to date and the visuals helped to cement the learning. Having downloadable resources and access to additional specific resources was also very useful. The questions at the end of the modules focussed the learning and helped to embed the knowledge. All in all an excellent course.

Really enjoyed Peters training. Easy to follow and understand. His knowledge gave us all a new confidence.

Fire warden training was excellent. Peter’s enthusiasm has increased my knowledge greatly.